Q: How long does it take for my purchased items to be delivered? 

A: Typically, we require 1-3 working days for processing and packing before shipping your items. Courier, on the other hand, may take 3-5 working days or more for Sabah/Sarawak or International shipments to deliver your parcel to your doorstep.

Q: I am a international customer, how do i make a purchase? 

A: Hello! Please do clink on the link on our bio and press the "international orders" button to proceed with your purchase as our website is not able to accept international payments just yet. International transfers will be made through Wise.

Q: Are the colours of the items true to colour? 

A: Please note that the colour may vary slightly due to the lighting used in our advertised pictures.

Q: What if I dislike what I've purchased? 

A: All sales are deemed final and non-refundable. Exchanges and cancellations are prohibited once payment is completed. However, returns and exchanges may be accommodated under the following circumstances:

1. The item is defective or damaged upon receiving.
2. An incorrect item/colour/size was shipped.

Initiation of the return/exchange process must occur within 3 days of receiving the item. To qualify for a return, ensure the following conditions are met when submitting your request:

• The item must be in new and unused condition, with the original packaging and tags intact.
• Please drop us a message on our instagram and provide your purchase receipt, proof of condition, and a valid reason for return to expedite the processing of your request.
• Please note that we strictly do not accept returns or offer refunds for clothing that has been worn or used for photoshoot purposes.
• Sale items and purchases made with discounts are final, and therefore, not eligible for return or exchange.

The following are not considered as manufacturing faults/defects:

1. Variation in colour due to lighting.
2. Creases on clothing.
3. Size allowance of +/- 3cm.
4. Slight opacity in light-coloured garments, such as white.
5. Unique small textural spots due to fabric sensitivity that is considered normal - Japanese cotton is a slightly sensitive fabric in a sense that it exhibits unique small textural spots that is present across all of our Hani blouses as well as other Japanese cotton based clothings. It is however, more distinctive in darker coloured clothings such as black. But do keep in mind that these spots may be less noticeable/gone once ironed.